Are Landing Pages Killing Your Conversion Rate?
Call extensions, new ad formats and remarketing are a few substitutions for landing pages, which don't always translate to the strongest conversion rates.
Call extensions, new ad formats and remarketing are a few substitutions for landing pages, which don't always translate to the strongest conversion rates.
If you’re stuck in low single digits and celebrating every .5 percent increase as a big win, I’m inclined to say that landing pages are, in fact, killing your conversions. See, if you’re doing the same old things you’ve always done but expecting different results… well, there’s an old saying about the definition of insanity that fits that bill.
However, if you want to make the types of meaningful landing page optimizations that can boost your conversion rates by 3x, 5x or 10x, check out these 5 conversion hacks:
Click-to-call is a game-changer. The normal desktop conversion funnel requires four steps minimum: see the ad, click on the ad, visit the landing page, and convert to become a lead.
But with call extensions, you can get rid of the leaky landing page. Users see the ad, call the business, and you capture the lead. In fact, calls to businesses are worth 3x more than clicks to websites.
Click-to-call can help you dramatically increase your contact and qualification rates. Don’t even display the URL in your ad; just point people straight to your business with click-to-call:
You can use click-to-call on Facebook, too, which makes a lot of sense since 86% of monthly users are accessing the site from a mobile device.
This way, you’re only paying for calls to your business, so there’s no more budgeting for a ton of ad clicks that don’t convert on your landing page.
Of course, click-to-call doesn’t make sense for everyone all the time. It’s a great thing for businesses where a prospect is likely to want to speak with someone. But you might also want to…
Google AdWords, Facebook and Twitter all have lead capture ad formats and when you put these to work, you can skip the landing page altogether.
Twitter’s Lead Generation Cards, for example, display your offer and CTA to users, with their contact information already pre-populated on the form.
One click sends their name, email address and Twitter handle to you for export to a CSV spreadsheet. Alternately, you can integrate with your CRM system if you use one of their approved providers.
Again, this enables you to get rid of one whole stage of the conversion funnel. Why send people from an ad to a landing page when you can convert on the ad itself? You can do this on Facebook, too!
Alright, there are no sneaky ninja tricks, but I hadn’t heard anyone use “ninja” in a digital marketing context in about 5 minutes and was starting to miss it.
Here are three things you absolutely can do to compel more site visitors to convert that require no sneakiness whatsoever:
Getting people to your site, and even getting them to place items in the cart, is no guarantee you’ll win a customer. In fact, 70 percent of carts with items in them are abandoned and 96 percent of website visitors will leave without taking the marketer’s desired action. So what can you do about it?
I am a huge fan of remarketing. If you aren’t investing in remarketing, you’re killing the effectiveness of all of your other efforts. Think about how much you budget for PPC, content creation, social media… and then you try to get in front of a person once and give up?
No.
You understand that once a person has expressed that initial interest in your business, they’re more receptive to relevant messaging. Remarketing allows you to get in front of them again on social channels with display ads all over the web, in their email, or wherever they are at the time.
And here’s the thing, people don’t actually hate remarketing.
I know that’s what you’ve probably heard over the last few years, but it’s just not true. People hate creepy, irrelevant remarketing, so don’t do that. But the truth is, people expect companies to use the data available to them to personalize content and ads.
They’re not turned off. People are actually more apt to convert, the more they see an ad. Truth!
So be bold. Set your membership duration for 3x the average length of your sales cycle, run multiple ads per campaign and make your impression caps unlimited. Most importantly, run awesome ads! Get creative and be relevant; good remarketing makes people think, “Oh yeah!” instead of, “Ugh, not again.”
If your landing page conversion rates aren’t quite where you want them to be, forget about mucking around with button size and font color. Those might get you some tiny movements, but they’re never going to move the needle in a big way.
Instead, try a new sign up flow. Consider your ask: is it too much, too soon?
Consider the typical software trial sign up form, for example. Almost without fail, companies ask users to, “Please register here for your trial.” There’s an implied promise that giving away info means that something awesome will happen
The problem is that your visitor isn’t yet invested in the offer. They haven’t yet received anything of value from you, just the promise of value. For a lot of people, that’s not enough to compel them to put the effort into signing up.
So change the flow:
Here, we’re getting them to download the trial first, then register to complete the process rather than putting the software download behind a registration form. By the time we ask them to register, they’re already invested 3-5 minutes in this whole process and we’ve given them something of value. Completing the registration is just the logical next step.
Another way to seriously switch up the flow is to give users a choice. This is even more compelling if the choice has an emotional element to it, like this:
You can also increase the number of steps instead of requiring one lengthy one. People can see they’re making progress and are more likely to complete smaller, consecutive asks than one big one.
This is not your grandmother’s CRO. Alright, so your grandma probably doesn’t know what CRO means, but you can’t even do landing page optimization the way you did five years ago. Throw away all of that junk you’ve been squirreling away for years as “best practice” and remember: